Shipping and Return Policies

General Shipping Policy:

Mountaineer Brand will ship your order USPS First Class Mail unless specified otherwise. To request expedited shipping or another shipping method, (additional charges may apply) please contact us via email.  We'll generally get back to you within an hour. All orders received before 12:30 PM EST, Monday-Friday, will, in most cases, be shipped the same day. We offer free standard shipping on U.S. orders over $35.00.

Returns Policy:

Mountaineer Brand guarantees its products against defects in materials and workmanship. If you feel that you have a defective product, immediately alert Mountaineer Brand customer servicethen send it back. After the product is examined, if it is determined to be defective, we will replace the product at our expense. You must contact customer service within 10 calendar days of receipt of the defective item. Also, the item must be accompanied by the original receipt or invoice when returned and be in unused condition.

If you are unhappy with a product purchased from Mountaineer Brand, immediately contact customer service. Send the product back with the original receipt or invoice within 10 calendar days of receipt of the item. Once received, Mountaineer brand will either refund the original purchase price or replace the product with one of equal or lesser value.

We're not perfect. Sometimes we make mistakes. If we ship you the wrong item, contact customer service right away. We'll send you the correct item.

There will be a 15% restocking fee for items that are being returned that are not defective. Items returned to us after 10 days of receipt will not be exchanged or refunded.