At Mountaineer Brand, we strive to offer Same Day Shipping to ensure our customers receive their orders promptly. While we aim for this service consistently, there are occasions, particularly during peak seasons and holidays, when meeting this commitment might not be feasible. Generally, orders are processed and shipped on the same day they are placed, except during high-demand periods.

Orders with expedited shipping, beyond our standard shipping options, will be prioritized to ensure faster processing and dispatch. Please note that during busier times, including holidays, this policy may be subject to exceptions due to the increased volume of orders.

We remain dedicated to providing efficient shipping services and will do our utmost to meet our Same Day Shipping commitment whenever possible. Your satisfaction is important to us, and we appreciate your understanding during periods when order processing may take slightly longer than usual.

At Mountaineer Brand, we take customer service very seriously. It's a simple policy. If you don't like your Mountaineer Brand product for ANY reason, we'll either do an exchange or we'll refund your money. No questions asked! We also replace items that are defective or damaged. If you need to exchange for the same item, contact Mountaineer Brand customer service. We'll get you fixed up right away. No questions asked!

Return Shipping Address:

54 GM Access Road Suite R, Martinsburg, WV 25403